Refund policy

30-day Happy Pup Guarantee

If you're not happy with your order, contact us within 30 days of delivery at zoomiehaus@gmail.com with your order number.

• Damaged or defective item: send us a photo or short video and we'll ship a free replacement or issue a full refund. No need to return it.
• Your dog didn't like it: we'll refund you once the item is returned unused and in its original packaging. Return shipping is paid by the customer.

Refunds go back to the original payment method within 5–10 business days after approval.

Questions? Email zoomiehaus@gmail.com, and we reply within 24 hours on business days.